orange broadband www.orange.co.uk/time review

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Average Ratings

Content	1.9/10
Reliability	2.1/10
Customer Service	1.4/10
Speed Consistency	2.4/10
Value for Money	1.9/10
Reviewer Rating	1.5/10
Overall Rating	1.7/10

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12% Recommended23 out of 200 Reviews

22% Recommended11 out of 49 Reviews

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By kpheasant on 13th Apr 2008

kpheasant's Ratings

Reliability	0/10
Customer Service	0/10
Speed Consistency	0/10
Value for money	0/10
Overall value	0/10
kpheasant's recommendation

Good Points

The livebox is attractive!

Bad Points

In my experience the bad points with Orange broadband are -
Technical support - expertise and flexibility
Customer service - expertise and attitude

General Comments

Where do I start? More than 7 weeks after ordering the service I still don't have it. It's the second time this has happened to me with Orange - I just thought I was unlucky the first time. Dreadful service levels - failed to sort problem out at all and generally failed to get back to me as promised in my opinion and experience.. Extraordinarily frustrating India-based tech support. After a couple of weeks of failing to get connected I tried to cancel but was told I had to wait 30 days from first reporting the problem - which in itself was 3 weeks from ordering - otherwise I would have to pay up the contract. Do not recommend Orange Broadband.

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