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- Phaigh's review
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Picture courtesy of zjc.
| Flight on time? | 6/10   |
|---|---|
| Customer service | 4.7/10 |
| Comfort on flight | 4.8/10 |
| Quality of food | 4.3/10 |
| Value for Money | 4.9/10 |
| Reviewer Rating | 4.7/10 |
| Overall Rating | 4.7/10 |
By Phaigh
on 11th Apr 2008
| Flight Date | March 2008 |
|---|---|
| Flight From - To | Luxor - Manchester |
| Ticket class | Economy |
| Flight on time? | 5/10 |
| Customer service | 0/10 |
| Comfort on flight | 0/10 |
| Quality of food | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 Phaigh's recommendation | |
Seating, Food
On a recent flight (March 2008) from Luxor to Manchester I purchased extra leg room sets. I was shown to row 2 seats E and F, row 2 on this plane was directly in front of the bulkhead and offered less legroom than a normal seat would have as you can't even put you legs out in front under the seat and the bulkhead is literally about 5 inches from the end of your knees when seated. I complained to the cabin staff who agreed with me but said they could do nothing, they didn't know of any complaints procedure. I therefore complained to Thomsonfly by letter and email and basically they didn't want to know, after numerous letters and emails their final outcome was
- Whilst I appreciate your comments, I can only reiterate that the seats you purchased were extra space seats and as you received what you purchased I cannot issue a refund on this occasion. I can only advise you that if you still remain unhappy with this outcome to now seek third party advice.I am sorry we have not come to the outcome you would have hoped for.
In other words they don't give a stuff.
Thomson fly take your money and that's all they want, customer relations just do not exist. Basically a horrible experience
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