bt connect broadband www.btconnect.com review

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Average Ratings

Content	4.1/10
Reliability	4.1/10
Customer Service	2.7/10
Speed Consistency	3.4/10
Value for Money	3.4/10
Reviewer Rating	3.6/10
Overall Rating	3.6/10

View Last 6 Months Only

31% Recommended31 out of 100 Reviews

24% Recommended4 out of 17 Reviews

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By eyesonly on 11th Apr 2008

eyesonly's Ratings

Reliability	2/10
Customer Service	0/10
Speed Consistency	1/10
Value for money	0/10
Overall value	1/10
eyesonly's recommendation

Good Points

Achieved 2Mb/s for a couple of months, that's it.

Bad Points

- Internet speeds slowed down to less than 0.5Mb/s (average 60Kb/s) after 3 months in my experience - I believe this is due to BT doing traffic throttling on peer to peer apps/ heavy users - even though I was paying the full £35/month for the unlimited use package.
- Huge charges of £125 to move line
- After paying £125 to move the line to another house, scheduled engineer never turned up as far as I am aware. I set up all the equipment myself and thankfully it worked. Never heard anything from BT about why he didn't show.
- Massive early cancellation charges - complete payment of contract term PLUS £70 on top. It would have been cheaper to let the contract run out as far as I am concerned.
- Unhelpful customer service in my opinion. After an hour or so of being passed around you may speak to someone who says they will sort things out for you.

General Comments

Would never dream of using BT again. The service was overpriced for me, didn't perform and the customer service was unhelpful as far as I am concerned. Unfortunately, BT have a monopoly on the phone lines - I had no choice but to have a BT line in my apartment.

Had NTL Cable broadband for over 6 years without ever having an outage and speeds always being at max stated limit, all while paying less. Adsl (phone line) based systems don't match up to cable.

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