city link parcel delivery service review

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Average Ratings

Value for Money	0.9/10
Reviewer Rating	0.8/10
Overall Rating	1.1/10

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8% Recommended13 out of 171 Reviews

9% Recommended5 out of 58 Reviews

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By Guest. on 10th Apr 2008

Guest.'s Ratings

Value for money	0/10
Overall value	0/10
Guest.'s recommendation

Good Points

None.

Bad Points

Expensive cost, poor attitude from service representatives, inability to follow instructions, unwillingness to redeliver.

General Comments

Given the expense I paid for my delivery, I certainly expected Citylink to at least make an effort. On two occasions, for two seperate packages, their driver seemingly made no attempt to deliver. When the first package was eventually redelivered (after being split into 2 smaller packages), I only received half of it, and a damaged half at that.

Customer service representatives were entirely unhelpful and unsympathetic. Furthermore, they can provide no estimate of actual delivery time, just a wide range in which they aim to deliver within.

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