Dell, www.euro.dell.com Review

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Dell, www.euro.dell.com
1.3 stars
Average rating for this product is: 1.3 out of 5

From 2 ratings and 36 reviews

Thumb down 19% of users recommend this product

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u0369527's Review of Dell, www.euro.dell.com

10th Apr 2008

Overall Rating

4 stars
  • Value for money
    5 stars
  • Customer service
    Good
  • Quality of website
    3 stars
  • Goods purchased & cost
    XPS 1530 2.5Ghz 4Gb Ram (£880)
  • Delivery
    On time
Good Points

- Arrived in 3 days of order placed
- Good customer service over the phone
- Excellent laptop (XPS 1530 2.5Ghz 4GB RAM)


Bad Points

Poor online customer service
- Very poor online feedback on your order status (two orders cancelled by them and I did not receive a notification e-mail!)


General Comments

I initially placed this order online with a solo (maestro) card. The order was cancelled the day after and I had not received any e-mail notifying me of this (I actually had to log on to the website and go to tracking order to find out). I e-mailed customer services, they said there were some "internal errors" and I should place the order again. I was unhappy with this because they didn't even make an effort to place the order for me. But I placed the order again and e-mailed customer services explaining that my first order was cancelled due to internal errors and asking whether these errors had been fixed. My second order got cancelled as well and I received no notification! After sending an e-mail to complaints I finally got someone to explain that the reason why the orders were cancelled was because they don't accept solo cards (not a difficult explanation really!). They apologised for not having informed me of the order cancellations or the reason for cancellation. At this point the voucher I had had expired and I gave up ordering with them.
The next day I got a call from them saying they would place the same order again (with the voucher) if I can provide a different card. I accepted that and my computer arrived 3 days later!
If you are ordering with Dell make sure you use Visa cards!
The initial customer service over the internet was very poor, but after complaining I got a 5-star telephone service and the order arrived very quickly with Walsh Western. The computer is excellent (XPS 1530) and I am happy buying from them again with my visa card!

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