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- Guest.'s review
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Picture courtesy of zjc.
| Flight on time? | 6/10   |
|---|---|
| Customer service | 4.7/10 |
| Comfort on flight | 4.8/10 |
| Quality of food | 4.3/10 |
| Value for Money | 4.9/10 |
| Reviewer Rating | 4.7/10 |
| Overall Rating | 4.7/10 |
By Guest. on 10th Apr 2008
| Flight Date | April/2008 |
|---|---|
| Flight From - To | Tel Aviv - Luton |
| Ticket class | Economy |
| Flight on time? | 0/10 |
| Customer service | 1/10 |
| Comfort on flight | 7/10 |
| Quality of food | 4/10 |
| Value for money | 1/10 |
| Overall value | 1/10 |
 Guest.'s recommendation | |
A modern, clean plane (when we eventually boarded the incoming flight)
46 hour delay returning from Tel Aviv to Luton - no communication or extreme miscommunication with no Thomson presence in Israel - passengers having to communicate to other passengers what was going on including organisation of transport, hotel arrangements.
A 46 hour delay from Tel Aviv to Luton, extremely poor management of a fragile situation with continual miscommunication and lack of communication to passengers. Thomson Fly had no presence in Israel and the ground staff in Tel Aviv airport were at times rude to customers. There was no consideration for the elderly, people with reduced mobility/on medication nor indeed families and small children. A difficult and stressful situation was intensified by Thomson Fly and their continual ability to shirk responsibility.
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