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Picture courtesy of zjc.
| Flight on time? | 6/10   |
|---|---|
| Customer service | 4.7/10 |
| Comfort on flight | 4.8/10 |
| Quality of food | 4.3/10 |
| Value for Money | 4.9/10 |
| Reviewer Rating | 4.7/10 |
| Overall Rating | 4.7/10 |
By Ayala123
on 9th Apr 2008
| Flight Date | April 2008 |
|---|---|
| Flight From - To | Tel Aviv, Israel -London Luton, England |
| Ticket class | Economy |
| Flight on time? | 0/10 |
| Customer service | 0/10 |
| Comfort on flight | 6/10 |
| Quality of food | 0/10 |
| Value for money | 2/10 |
| Overall value | 1/10 |
 Ayala123's recommendation | |
I flew in December from Tel Aviv to Luton and back, and was very pleasantly surprised and apart from the lack of meal (I took sandwiches) found it comparable to other airlines - and there was enough leg room. My daughter and brother also flew to Israel with Thomson and were happy.
On my daughter's return flight we found out why it is a cheap airline. They had no back up for contingencies.
Her flight was called for 9pm on Sunday night. On arrival at the airport we discovered it was delayed till 10.30. I left at 10pm. Then it was delayed till 11.30. At 11.30 they delayed it till 12. At 12 they announced that the flight was cancelled for that day but would fly at 5am the next morning (Monday) and they would put people up in a hotel. At 2am people still had not been transferred to a hotel, and the people who wanted to go home had not got their baggage back. They were then told the flight would be at 5pm that day. I drove to the airport at 2.30 am to collect her. The next morning, the online announcements said the flight would be at 9.30pm. Thomson called us and said it would be at 9.30pm. An hour later the online info changed and said it would be at 11.30pm. However all being well they expected the plane to leave at 10.30pm. She went again to check in and was told all was fine. Once she had handed over her baggage and gone through passport control they were told the flight was still delayed and they did not know when it would go but would be sometime that night. Another passenger overheard someone talking on the radio saying it would not leave before 3pm the next day (Tuesday). The staff on the desk insisted the plane would leave that night and everyone had to wait. Finally, at midnight, they announced that the plane could not take off because the co-pilot was due his day off. So the entire plane-load of people had to go home or to hotels for a second night running while the co-pilot had his afternoon off, all because Thomson failed to get organised.
Finally they sent everyone back (another 2 hours for people to retrieve their baggage) and on Tuesday night my daughter finally flew back to England. Throughout all of this Thomson did not keep us informed (only received one phone call on the Monday morning). They gave people vouchers for a meal in the airport at a restaurant that looked so bad my daughter wouldn't eat there. When people finally checked in on night 3 I asked if they would give her a free meal since she had been delayed so long, and they said 'No'. Personally I think that is the least they could do since this delay meant she will have missed her GCSE placement exam. Oh - and they had run out of complaints forms.The only resolution Thomson offered was to refund our ticket and we would have to book another flight at short notice with another airline - which was not feasible.
I do not recommend using Thomsonfly unless you happen to have very good travel insurance that will cover putting you on another flight if the first is delayed.
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Ayala123
on 14th Apr 2008