Bristol, Purple Parking Review

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derekwhiting's Review of Bristol, Purple Parking

8th Apr 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Suitability
    0 stars
  • Effectiveness
    Poor
Good Points

None that I can think of.


Bad Points

Ad hoc transportation which was not on demand and takes much longer than advertised.


General Comments

Purple parking no longer use Airport Tavern, but are partnered with Monaghan Mushroom Farm which is situated approximately 6 miles from the airport. On arrival there was no one in reception and when the mini bus arrived 10 minutes later there was still no one to receive us. We were informed by the driver that the receptionist would take us to the airport when he returned. We were then booked in by a young adult who informed us that although he could drive he couldn't drive the mini bus. 10 minutes later, with time running out to make check in I asked for my car keys back and effectively was refused them and told that the minibus would be back in 2 minutes. We eventually missed check in and have lost the cost of the airfare and hire car. I complained through purple parking and have received a refund on my parking but they have refused to pay for flight and car hire, saying that we should have turned up at the car park 2 1/2 hours before the flight!!

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