Guest's Review of Carphone Warehouse Mobile Phone Insurance
8th Apr 2008
Overall Rating
- Value for money

- Customer service

- Have you made a claim?No
None!
Bad Points
Bad customer service
General Comments
I received a call from the Insurance Centre two days after purchasing a mobile phone in Carphonewarehouse. I mentioned at least 5 times at the time of buying the mobile phone that i did not intend to get an insurance.
The caller asked me if everything was fine with my mobile phone, I said yes, and subsequently he asked me if I wanted a headset insurance. I said no and I said I did say it when I was buying the mobile phone and I did not want to be charge any extra for any insurance.
He then said he did not ask for my life story, I asked what he said, he said it two more times. I said how can you say such thing, he said he can say whatever he wants and then he released the call.
I got his name and contact number and I called him back to tell him I'm going to take this further.
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Members' Comments onGuest's Review
PavelCZ
on 4th Aug 2008
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:) Wow, Could you explain, what happened next? I also have a new phone from them. Thanks. Pavel