HP Pavilion ZE5100 Review

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1.3 stars
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OldMiller's Review of HP Pavilion ZE5100 Laptop

3rd Jan 2004

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What's going on at HP?!!! Their products and support are both sub-par. I bought a HP Pavilion ZE5100 notebook for one of my sons and it's been in for repairs for 4 months of the so called one year warranty. (two seperate repairs) Recently my son broke the AC plug receptacle out of frustration (another uncommanded system shutdown). I bought him a replacement computer and now I'm trying to get the broken one repaired. HP has scheduled three FedEx pick-up dates over the last month and the computer still sits in a box by the front door. Various calls to HP (several to persons in India) have yet to get the computer on its way to the repair shop. We actually had another HP desktop that lasted about 6 months before the motherboard died. After unsuccessful attempts to get it repaired I bought a replacement from another company that is working much better. I'm convinced that HP computers are built to be disposable after 6 months and will never purchase, or recommend them in the future.

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