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- Shandy86's review
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| Quality of service | 2.5/10   |
|---|---|
| Layout of shop | 4.8/10 |
| Value for Money | 3.9/10 |
| Reviewer Rating | 2.4/10 |
| Overall Rating | 2.5/10 |
By Shandy86 on 7th Apr 2008
| Goods purchased & cost | Sharp Combi/micro oven £130 |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 0/10 |
| Value for money | 2/10 |
| Overall value | 0/10 |
 Shandy86's recommendation | |
None
Lots
Eight months or so ago I bought a Panasonic combination/microwave oven from Tesco. No problems for six months but then the turntable started sticking whilst cooking. As I had the receipt I took it back to Tesco who immediately refunded my money. If they had still stocked this particular model I would have had no problem with an exchange but unfortunately they no longer sold it.
So I bought the exact same model from Currys. However, two months to the day after my purchase the oven went completely dead - no life whatsoever. I repackaged everything and took it back to Currys expecting some sympathy and a replacement - after all two months was not what I would call "fit for purpose". I use this oven every day and rely on it to cook all of our meals - that's why I purchased it so I can cook roasts, baked potatoes etc as well as warming things up quickly. Imagine my surprise when I was advised by the store that it would have to go for repair - which left me ovenless and, depending what the fault was, may take up to 4 weeks. 4 weeks without a cooker. It wasn't my fault the thing went wrong - it just didn't work yesterday morning. That's the sort of customer service you get for giving your trade to Currys - I give them my money and they leave me without an essential item and lots of hassle trying to make them see that other than a hob I am unable to cook!!
Rest assured I am fuming - a vaccuum or printer etc I could do without for a few weeks but not an oven. I shall be writing to their Customer Service, although having spoken to them earlier, I am not filled with any confidence my problem will be solved any quicker.
The difference between how Tesco treated me and how CURRYS are behaving is incredible.
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Household Appliances in the 1920s
