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- Carcraft, Sheffield, South Yorkshire
- sisi8080's review
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| Value for Money | 0/10 |
|---|---|
| Overall rating | 0/10 |
By sisi8080 on 7th Apr 2008
| Town/City | sheffield |
|---|---|
| Customer service | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 sisi8080's recommendation | |
None.
Really back customer services and sales teams.
I heard lots of bad reviews for Carcraft Sheffield, but I still think I need experience more to write a fair review. I recently bought a car from them, the car got 1st and 2nd gear problems. I took car back within 7 days to get refunds or exchanged. We have been waiting to talk to a member of staff for long time, then he told us he has no power to do anything about this car and refer us to ring customer service in Rochdale. Finally, he agreed that we could find a replacement car within 2 days and give us 8000 pounds credit to exchange our car, ie. we pay the difference if we found a car value more than 8000 pounds. We found one eventually, when we actually want to exchange, Carcraft changed mind, ie. just give us 7000 pounds credit instead. So we needed to pay 1000 more if we want to exchange our car. We are very disappointed, and will not go there again.
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