ideal world review

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Average Ratings

Reviewer Rating	1.4/10
Overall Rating	1.7/10

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13% Recommended16 out of 121 Reviews

14% Recommended8 out of 57 Reviews

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By Uncle Max on 7th Apr 2008

Uncle Max's Ratings

Channel Type	Shopping
Best Program	Not supplied
Overall value	0/10
Uncle Max's recommendation

Good Points

Bad Points

Customer Service is outsourced to an incompetent, process based, inflexible call centre.

General Comments

I ordered a large item from them on 15 March 2008. They stated that they shipped it via the ParcelForce 48 hour service on 19 March, but, despite several calls to their outsourced customer service centre, there is no prospect of delivery. The did give me a tracking number. That tracking number does not agree with ANY consignment that ParcelForce has used. I explained this to the customer service agent, who was not very helpful and pointed out that he had the correct info and I didn't. Interesting attitude, since they use the ParcelForce website, like I do! Today, on 7 April, I got fed up, called yet again (I have spent over 90 minutes on hold so far), and explained that they now have 14 days to deliver, or to process a full refund. I was told "We will not give you a refund. We have a process to follow. No-one will change this process for you. When the item arrives then you may return it for a refund" I have told them that I will sue them in the county court of they either do not deliver a complete, fully working item or a refund within 14 days, and confirmed it by recorded delivery letter.. Their call centre tried to refuse to log the conversation! I have also placed the transaction into dispute with my credit card supplier. For those wishing to follow my example, their trading address is the same as their registered address and papers may be served there.

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