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- Mistreated's review
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| Reviewer Rating | 5.9/10  |
|---|---|
| Overall Rating | 5.6/10  |
By Mistreated
on 4th Apr 2008
| Channel Type | Shopping |
|---|---|
| Best Program | Not supplied |
| Overall value | 0/10 |
 Mistreated's recommendation | |
None
> Extremely poor customer service even at the Corporate level.
> 30 Day Money Back Guarantee misleading since customers are limited to the number of returns - the penalty, your account will be blocked.
My shopping experience with Gems TV USA started off on a good start but declined very quickly. On the Gems TV broadcast, they continuously promote the 30 Day Money Back Guarantee, return for ANY reason, and their risk free shopping. If you follow this policy and have a high rate of returns, Gems TV will block your account. I followed their 30 Day Money Back Guarantee, and did not realize my account was blocked until I called to place an order. This is a shopping network...so I was so surprised that they no longer wanted my business after I spent a few thousand dollars. This is so unfair! I contacted the Gems TV Corporate Office, but was ignored. Talk about the worst shopping experience ever. I am glad I found out how they treat their customers and what this company is all about, their bottom line. I have taken my business elsewhere.
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 0 | 0 | 1 |
Total Respect: -1
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tsukitenshi
on 23rd Jun 2008