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Picture courtesy of I've Been Busy.
| Content | 3.8/10 |
|---|---|
| Reliability | 3.5/10 |
| Customer Service | 1.2/10 |
| Speed Consistency | 3/10 |
| Value for Money | 3/10 |
| Reviewer Rating | 2.5/10 |
| Overall Rating | 2.6/10 |
By Guest. on 4th Apr 2008
| Reliability | 5/10 |
|---|---|
| Customer Service | 0/10 |
| Speed Consistency | 4/10 |
| Value for money | 1/10 |
| Overall value | 0/10 |
| | |
Reasonable speed.
Customer service
Unhelpful customer service. As the customer care phone number is not free, you will be assured to be frustrated after waiting on the phone, especially if you have to deal with a mistake that caused by pipex itself such as bill issues. I also feel that they pass responsibilities to different departments and the consequence is that you made lots of phone calls (not mentioning you phone bill), you still can't get the problem solved. After being with pipex broadband for over a year now, I don't feel that I have been treated as valued customer and therefore I am very happy to leave asap.
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