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- Guest.'s review
Have a picture of Direct TV Service?, please send it to us.
| Customer Service | 0.6/10   |
|---|---|
| Features | 2.7/10 |
| Value for Money | 1.5/10 |
| Reviewer Rating | 0.9/10 |
| Overall Rating | 1/10 |
By Guest. on 4th Apr 2008
| Time Service Used | Over 1 Year |
|---|---|
| Customer Service | 2/10 |
| Features | 5/10 |
| Value for money | 5/10 |
| Overall value | 2/10 |
 Guest.'s recommendation | |
Good picture and good sound - no wait, that's because I have a quality TV
See below
I never liked Direct TV Service because it seems they want nothing more to keep adding to your bill.
I became aware that my picture was half size the other night during a ballgame on a special baseball package I purchased.
This is on my wide screen TV.
I called the 800 # and first the guy told me that I needed to buy additional HD coverage to get the games for $50 to get the full screen. Then, when the screen didn't increase, he said he'd have to set up a service call for me - which would cost $80 or if I wanted a year's plan -- $40 plus $6 per month thereafter.
I talked to 2 people - one a sales guy and the other a tech guy.
When the service guy came today, he said something about realigning the dish but it was a ruse!
The problem was a button on the remote than I had apparently inadvertently pushed that made the picture smaller. The button was the format button. It had nothing to do with HD!!!
Needless to say I was livid. The repair guy saw the situation and didn't charge me on his end.
Then I had to spend a half hour with customer service on my end to explain and get the charges removed that were charged the previous night.
If someone had trained these phone people to diagnose a simple problem with a button on the remote I wouldn't have to go through this!!!
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