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- dondilly's review
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| Content | 5/10   |
|---|---|
| Reliability | 5.7/10 |
| Customer Service | 3.3/10 |
| Speed Consistency | 4.7/10 |
| Value for Money | 4/10 |
| Reviewer Rating | 4.2/10 |
| Overall Rating | 4.3/10 |
By dondilly on 3rd Apr 2008
| Reliability | 4/10 |
|---|---|
| Customer Service | 0/10 |
| Speed Consistency | 0/10 |
| Value for money | 0/10 |
| Overall value | 1/10 |
 dondilly's recommendation | |
I cant think of any personally
Unhelpful customer services in my opinion,
Slow Speeds, I can connect to the exchange at 4mb/sec but lucky to get 1mb/sec
Service Unreliable in my experience
backup dialup service charged at 4p/min both peak and off peak
I have been on the net since 1995 and while never having used demon until the past year, I know that as an independent company, prior to the Thus buy out, Demon was one of an elite few providers that seemed to actually be run by techjeads that put quality of service ahead of lining their own pockets.
Now after using demon for the past 12 months, One analogy that springs to mind is to describe demon like one of those Once Great British brands like Bush, Wharfedale that were once a marque of quality and unfortunately deteriorate in my opinion.
I wouldn't recommend demon due to my experience.
Out of my 12 months, 2 of those were lost due to a fault and their seemed to be no incentive to BT or Demon to resolve the problem while unbeknown to me as far as I amare, I was paying the tune of 4p/min for dialup access.
As far as I am concerned I personally found my line was throttled. While I can connect to the exchange at 4mb/sec, support let slip I was on 1.5mb/sec (on an 8mb service), which is as close to an admition that the limiting factor is not your distance from the exchange but demon's throttling to manage their capacity in my opinion.
I am personally unhappy with their fair use policy which is unsuitable for p2p in my experience. Their 60gb usage allowance is calculated over a rolling 30 days, they don't provide any account tools to monitor your bandwidth usage as far as I am aware and unlike many ISPs, (Plusnet springs to mind) they count overnight usage as part of your quota. On p2p you can hit 60gb a month just in overnight usage which can result in a permanent daytime cap to 128k/sec for usage that wouldn't even count towards your quota with some other providers in my opinion.
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