Linda Light's Review of Antigua, Sandals Antigua Resort & Spa
3rd Apr 2008
Overall Rating
- Value for money
Antigua itself is beautiful.
Bad Points
Wrong accommodation given, blocked toilet for 4 out of 7 days, air conditioner broken and never fixed, facilities such as main pool closed during stay, building works etc etc one night we were unable to eat as a sandals reunion was taking place in the main restaurant we were told to go outside the all inclusive site to find our own meal!!!!
General Comments
My husband an I got married in Feb 2006 at The sandals resort in Antigua and it was the worst experience of our lives,we were never informed of the buildings works going on at the time either by our travel agent or Sandals themselves. We arrived having booked a beach side roundall with its own contained plunge pool and were accommodated in a normal roundal as the others were booked out!!!! My mothers room had a blocked toilet for 4 days my mother in laws air conditioner never worked and although reported was never fixed. During our honeymoon period the main pool was closed for 5 days for renovations the whole site was slowly dug up around us and we were woken at 8am every day by the constant work site noise that carried on for the whole day........I have photographs of our wedding day that would make your hair and toes curl.
Having complained to Sandals a company that prides itself in it customer satisfaction no less than 10 times they take no notice and just send out standard letters with no apology... Do you really want to get married in a place like this?
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