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- Guest.'s review
Have a picture of Capital One Classic?, please send it to us.
Picture courtesy of Nigel.
| Customer service | 3.4/10   |
|---|---|
| Value for Money | 2.7/10 |
| Reviewer Rating | 3.3/10 |
| Overall Rating | 3.2/10 |
By Guest. on 3rd Apr 2008
| Used card for | 1 year and over |
|---|---|
| Loyalty scheme | No |
| Customer service | 1/10 |
| Value for money | 6/10 |
| Overall value | 3/10 |
 Guest.'s recommendation | |
I don't have to call Capital One Classic customer service very often but when I do, I dread it. They make it very difficult to reach a live customer service rep. When you do, it is clear that some of the staff's English is not the rep's first language. It is difficult to understand them and they just keep repeating the same explanation over and over even when it is not relevant to your question. You have to explain your problem 3 different ways so that they understand it. Seems absurd. I tend to think that understanding the customer's needs and being able to speak clear English should be in their job descriptions.
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