capital one classic review

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Average Ratings
Customer service3.4/10 Based on 33 ratings
Value for Money2.7/10
Reviewer Rating3.3/10
Overall Rating3.2/10 Based on 65 ratings

View Last 6 Months Only

30% Recommended17 out of 56 Reviews

Review of Capital One Classic

By Guest. on 3rd Apr 2008

Guest.'s Ratings
Used card for1 year and over
Loyalty schemeNo
Customer service1/10
Value for money6/10
Overall value3/10
no Guest.'s recommendation

Good Points

Bad Points

General Comments

I don't have to call Capital One Classic customer service very often but when I do, I dread it. They make it very difficult to reach a live customer service rep. When you do, it is clear that some of the staff's English is not the rep's first language. It is difficult to understand them and they just keep repeating the same explanation over and over even when it is not relevant to your question. You have to explain your problem 3 different ways so that they understand it. Seems absurd. I tend to think that understanding the customer's needs and being able to speak clear English should be in their job descriptions.

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