Capital One Classic Review

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Capital One Classic
1.7 stars
Average rating for this product is: 1.7 out of 5

From 9 ratings and 70 reviews

Thumb down 34% of users recommend this product

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Guest's Review of Capital One Classic

3rd Apr 2008

Overall Rating

1.5 stars
  • Value for money
    3 stars
  • Loyalty scheme
    No
  • Used card for
    1 year and over
  • Customer service
    0.5 stars

I don't have to call Capital One Classic customer service very often but when I do, I dread it. They make it very difficult to reach a live customer service rep. When you do, it is clear that some of the staff's English is not the rep's first language. It is difficult to understand them and they just keep repeating the same explanation over and over even when it is not relevant to your question. You have to explain your problem 3 different ways so that they understand it. Seems absurd. I tend to think that understanding the customer's needs and being able to speak clear English should be in their job descriptions.

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