Capital One Classic Review

Capital One Classic
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★★☆☆☆
2.0 / 5
From 95 reviews
34.7% of users recommend this

  • Customer service

  • Value For Money

Guest's review of Capital One Classic

★★☆☆☆
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“I don't have to call Capital One Classic customer...”

Written on: 03/04/2008

I don't have to call Capital One Classic customer service very often but when I do, I dread it. They make it very difficult to reach a live customer service rep. When you do, it is clear that some of the staff's English is not the rep's first language. It is difficult to understand them and they just keep repeating the same explanation over and over even when it is not relevant to your question. You have to explain your problem 3 different ways so that they understand it. Seems absurd. I tend to think that understanding the customer's needs and being able to speak clear English should be in their job descriptions.

  • 1 year and over

    Used card for

  • No

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  • Customer service

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