Ace Ticket www.aceticket.com Review

Overall Rating

No good points about Ace Tickets or ASTA.
They're both a big load of pants.

No terms and conditions of sale available to read.
Staff very unhelpful and i found them to be rude on phone.
ASTA also unhelpful and rude on phone (association they belong to)
Tickets not run through a system of checking before posted for sale

I booked two tickets from this website for reading festival on Monday 31st March at a price of £175 each. I then found out from a friend that all orders made on that day had been cancelled and later found that this was because tickets had been posted for sale without VAT. Upon phoning the company I was simply informed that no money had been taken and when I spoke to someone apprantly higher in the company I was rudely told that I didnt have any tickets, there werent any tickets and I would not be going to the festival. I would have thought that they would have witheld a certain amount of tickets from sale to cover the losses of all those who's orders were cancelled and give us the opportunity to buy at the higher price inluding VAT but they sold all the tickets on before we even knnew our orders had failed.

I have still not received an email telling me that my order has been unsuccessful and if it wasnt for the fact that my friend had received one I would have no idea that I had no tickets.

Luckily there is another batch of tickets coming out in a month or so and I will be attempting to buy one then, all I can say is not to use ticket websites that are NOT mentioned on the Reading and Leeds Festivals official websites.

I will certainly be sticking to See Tickets and Ticketmaster in future.