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Picture courtesy of Stu.
| Customer Service | 2.7/10   |
|---|---|
| Quality of website | 4.6/10 |
| Value for Money | 4.5/10 |
| Reviewer Rating | 1.9/10 |
| Overall Rating | 1.9/10 |
By stoop on 2nd Apr 2008
| Goods purchased & cost | laptop 781.00 |
|---|---|
| Customer service | Poor |
| Delivery | On time |
| Quality of website | 7/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 stoop's recommendation | |
None.
No phone contact available. Different stories for different advisers. No reply to emails. Basic lack of understanding of their own help desk wording.
I could go on...........
I recently had to return a laptop to Dabs as it kept powering off when in use for over an hour.
My experience with their 'after sales' leaves much to be desired.
I sent it back on 11/03/08 after being told it was now an obsolete model and would not be sent back to HP for repair. I checked this with an adviser and was told this was correct.
First of all it took them a week to ask me for the password to turn it on. This only happened AFTER I had contacted them to ask what the state of play was.
Next I received an email from them (after many from me) on 26/03/08 stating that it was 'being tested and this would take a few working hours before they could issue my refund'.
A week later - 01/04/08 I contacted their instant service adviser and was told that the laptop was now on it's way to Hewlett Packard to get fixed. I questioned this but the adviser was adamant this was the current situation.
Not happy I spoke to a third adviser on 02/04/08 only to be told that both the previous advisers had given me the wrong information and it fact the laptop was still with them being 'tested'. This - according to their help page' could take up to six weeks!
I tried to explain that the maximum wait of six weeks was because of logistics (their words not mine) and that this time was needed in order to send products back to the makers for repair and then wait for them to be sent back to Dabs - nothing to do with my case as my laptop is not going anywhere. Unfortunately she did not understand her own companies wording!
I asked to speak with a supervisor but he or she was 'busy' on another call.
I gave up at this point as I had to go to work and I was fed up of talking to someone who had no idea what she was talking about and I was reaching the point where if I had been on the phone I would have been shouting.
I'm still no further forward. No reply to any of my emails today - apart from the box standard auto reply service - and I have a laptop which cost almost 800 sat somewhere at Dabs being 'tested' for 4 to 6 weeks.
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Safe Disposal of Computer Equipment
