talk talk review

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Picture courtesy of Martin Dixon.

Average Ratings

Reception	4.2/10
Customer Service	1.9/10
Reliability	3.3/10
Extra Features	2.9/10
Value for Money	2.6/10
Overall rating	1.6/10

View Last 6 Months Only

17% Recommended19 out of 110 Reviews

33% Recommended4 out of 12 Reviews

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By blemtroot on 2nd Apr 2008

blemtroot's Ratings

Reception	2/10
Customer Service	1/10
Reliability	5/10
Extra Features	1/10
Value for money	1/10
Overall value	1/10
blemtroot's recommendation

Good Points

Easy to switch to.

Bad Points

Didn't give me the package I requested, overcharged, added and charged for features not asked for, send and charge for paper bills not requested, didn't answer e-mails, website virtually unuseable.

General Comments

I signed up to a landline package with Talk Talk which offered free features for 12 months. It took 6 weeks and several phone calls/e-mails to get set up so I could view my account online. (This is supposed to take 7 days). Lo and behold, I had been charged for these "free" features and some extras besides!

I then received a paper bill, which attracts a charge of £1 (or £1.25, depending on which bit of info you read!), which I didn't ask for, thus incurring an extra charge. (The bill kindly told me I could register for online billing to save money- I had been trying to do this for 6 weeks! Even my Nectar reward card had not been registered, despite 6 attempts.

I had been told that these issues had been addressed by the Customer Service staff, and that they had rectified them on my behalf. This was incorrect, as they are still ongoing.

On my last phone call to the polite, but ineffectual, call centre, I asked for "proof" that the rectifications had been undertaken. I was told there was no way of sending me confirmation in writing, but a tag would be placed on my account to show that it had been actioned should I call again.

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