sms (special mail services) courier review

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Average Ratings

Value for Money	1.3/10
Reviewer Rating	1.3/10
Overall Rating	1.3/10

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Review of SMS (Special Mail Services) Courier

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By LiamWood on 2nd Apr 2008

LiamWood's Ratings

Value for money	1/10
Overall value	1/10
LiamWood's recommendation

Good Points

None.

Bad Points

Almost impossible to arrange a redelivery.

General Comments

Missed the initial delivery by SMS Courier and I would normally go to a depot of sorts to collect. Tried to arrange a redelivery which failed FOUR times. In the end I text the number and told them there service was poor and to keep the package. Then the package appeared the next day.

1 Comment on Review by LiamWood for SMS (Special Mail Services) Courier

1. katesms on 16th Apr 2008

   My name is Kate Slough, Head of Customer Concerns for SMS.
   I would be happy to investigate the problems you mention. Please contact me on my company e-mail of kslough@specialmail.co.uk with your name and full postal address, and I will be able to provide a response to your concerns directly to you.
   Many thanks,
   
   Kate Slough - Head of Customer Concerns.
   
   

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