Abbey Pink Credit Card Review

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1 stars
Average rating for this product is: 1 out of 5

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kitkatbg's Review of Abbey Pink Credit Card

1st Apr 2008

Overall Rating

0 stars
  • Value for money
    2.5 stars
  • Loyalty scheme
    No
  • Used card for
    6 - 12 Months
  • Customer service
    0 stars
Good Points

The 0% apr on balance transfers


General Comments

Abbey Pink Credit Card did not take my direct debit in July and October 2007 until 2 days after my payment date. They then charged me late fees and interest and refused to refund them, even though it was not my error. My credit report now has 2 late payment strikes against it!!!! I called customer service and got absolutely nowhere so decided to write. I have wrote 2 letters of complaint (never done this before in my life) got a reply 2 months later saying they would refund them. Well they only refunded one in the December. Eventually the 2nd late fee was refunded in feb 2008, and only after many calls to the customer service dept!!!! Customer Service is the worst I have ever experienced. Been hung up on, even though I have never raised my voice was always polite, as I work in a call centre myself so know what its like to be on there side of the call! I have been told the late fee was refunded on 4 occasions and it never was! Shocking attitudes from everyone I spoke to. I have been doing the balance transfer switch to get 0% for a few years now, every other card company I have used is far superior than abbey national!!!

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