aol broadband www.aol.com review

Have a picture of AOL Broadband www.aol.com?, please send it to us.
Picture courtesy of Kiyawhite.

Average Ratings

Content	4.7/10
Reliability	2.6/10
Customer Service	1.6/10
Speed Consistency	2.6/10
Value for Money	3/10
Reviewer Rating	2.8/10
Overall Rating	2.9/10

View Last 6 Months Only

23% Recommended39 out of 173 Reviews

11% Recommended8 out of 70 Reviews

• Overview
• Reviews
• Write your review
• Ask a Question

By kenansoo on 1st Apr 2008

kenansoo's Ratings

Reliability	0/10
Customer Service	0/10
Speed Consistency	1/10
Value for money	0/10
Overall value	1/10
kenansoo's recommendation

Good Points

None in my experience

Bad Points

Wildly varying connection speeds. Unhelpful technical help.
Long waits for telephone assistance in my experience.

General Comments

AOL have been my choice of isp for 9 years; since December they have gone backwards in every respect in my experience and opinion. I am locked into an 18 month contract, in spite of speeds of only 400kbps, (I was regularly getting 6000kbps) they refuse to release me from my contract. The technical help I have received has been unhelpful as far as I am concerned, that's if I can get through, AOL must have serious issues, there is normally a queue of 30mins for help, and frequently a message saying they know there are connection issues which technical department cannot resolve. out of ten as an ISP I couldn't even get to 2

Important, please be aware that:

1. For each negative review there may be hundreds of satisfied customers.
2. None of the information is validated by Review Centre. Reviews are the opinions of the individuals concerned. All Content published is moderated to meet our Terms and Conditions.
3. We encourage companies to respond to negative reviews by using the comment facility at the bottom of the reviews.

kenansoo's review has yet to be rated - Be the first!