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- istjames's review
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| Flight on time? | 7.4/10   |
|---|---|
| Customer service | 4.7/10 |
| Comfort on flight | 4.7/10 |
| Quality of food | 4.7/10 |
| Value for Money | 5.1/10 |
| Reviewer Rating | 4.7/10 |
| Overall Rating | 4.5/10 |
By istjames on 1st Apr 2008
| Flight Date | 03/2008 |
|---|---|
| Flight From - To | IST - MAN |
| Ticket class | Economy |
| Flight on time? | 10/10 |
| Customer service | 0/10 |
| Comfort on flight | 3/10 |
| Quality of food | 1/10 |
| Value for money | 1/10 |
| Overall value | 4/10 |
 istjames's recommendation | |
Used to be a Lufthansa senator and fly weekly on business. All was OK ( back in 2003). I know fly economy and would not recommend Lufthansa for economy flights, especially if you fly through FRA. Seriously. I wouldn't. I travel on business often and have done IST to FRA to MAN three times lately and every time has been horrid. Awful food ( burnt on one occasion ), unhelpful staff( I asked for a sandwich instead and was told that was the food I was given so I can not have one) Dire customer service( they don't have a customer complaints team anymore and don't accept telephone calls). They have outsourced customer service and are calling the team " Customer Feedback" ) and FRA airport is undergoing construction work so signage is poor, yet staff at the airport talk to you like you are an idiot/inconvenience just because you missed a temporary sign. Business / Star Alliance Gold or higher is a much better experience.
Clearly Lufthansa don't care for economy.
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