CarmenAllen's Review of Abbey National Telephone Banking
31st Mar 2008
Overall Rating
- Customer Service
none!
Bad Points
Excessive pressing of buttons before getting to speak to a person, not being able to clearly understand the person, being cut off mid-conversation.
General Comments
Could Abbey National Telephone Banking be any more painful and infuriating? I try to do as much banking over the internet but even that is proving unreliable. I intensely dislike having to type in so many numbers into the telephone keypad only to have to repeat them again when I FINALLY get through to a person. WHY?! The last 18 months have certainly seen a sharp decline in customer services. Very, very poor.
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