Zavvi www.zavvi.co.uk Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 1 rating and 21 reviews

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consumerk's Review of Zavvi www.zavvi.co.uk

30th Mar 2008

Overall Rating

0 stars
  • Value for money
    1 stars
  • Customer service
    Not supplied
  • Quality of website
    0 stars
  • Goods purchased & cost
    £103
  • Delivery
    Up to a week late
Bad Points

Refund Policy


General Comments

Zavvi's unfavourable refund policy

We bought over 100 pounds worth of goods from Zavvi and wanted to return 4 DVD's as they were meant as gifts but they were duplicates. Zavvi informed us that, even though our items were unopened, their returns policy is only to refund ONE item on the receipt and not multiple items.

Their refund policy?? Why weren't we informed about this unusual refund policy before they happily took our hard earned cash at the till point? Zavvi kindly pointed out that it is stated on the reverse of the receipt, which reads "terms and conditions available online". How exactly are we meant to judge whether we want to make purchases from Zavvi based on this irregular and anti-customer policy if we are only given the receipt (and hence notice of terms and conditions) after the purchase is made? The answer is, they're not bothered as long as they have your money and the lesson we take from this is - Zavvi has no respect for its customers and we would ask you to make your choices wisely before buying from them. We have read that other people have had similar problems with refunds - google it.

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