AA Car Insurance Review

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AA Car Insurance
1.4 stars
Average rating for this product is: 1.4 out of 5

From 8 ratings and 37 reviews

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eniamdroig's Review of AA Car Insurance

29th Mar 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Reason for going with this company
    Not supplied
  • Driver Type
    Male Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Never Claimed
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    Barclays
Good Points

Prompt reply to my application


Bad Points

When I phoned AA to request advice after my car was hit and damaged by a neighbour`s unsecured recycling bin, I was passed on to representative of SAGA insurance. All my AA insurance documents state that I am insured with the AA. When I phoned the AA today to query this, I was told that I am insured with SAGA. Had I been told this when I initially applied for my insurance, I would have insured my car with another company. I think the AA has insured me via SAGA maybe because I am over 50 but did this without informing me or by including this on my printed insurance documents. If this isn`t bad enough, when I spoke to the SAGA representative yesterday, she was rude and extremely unhelpful. She told me that `people who go out to work cannot be held responsible for damage`. She then told me that if I claimed I would lose my protected no-claims discount. When I queried this with the AA today, I was told that I could make a claim for damage and that it would not affect my protected no-claims discount because this was covered by my insurance policy. I complained about the SAGA representative. Her behaviour can only lead one to think that she has been trained to intimidate SAGA customers into not making a claim. She obviously thought it was OK to be rude and to lie about my policy because, after all, I am over 50 !!!


General Comments

Be warned, if you are over 50, the AA might insure you via SAGA and their representatives seem to have been trained to be aggressive and to cover the details of their policies. I will be posting this complaint on every website that has anything to do with car insurance - including the SAGA website. I will NOT be insuring with the AA when my policy expires and will NOT recommend the AA or SAGA to anyone!!

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Members' Comments oneniamdroig's Review

  • themaninthevan2001 Rank: Lieutenant-Colonel on 9th Apr 2008

    sounds like you might has well do a flintstones instead use you're feet at the bottom of the car yabbadabadoooooo LOL at least you know you won't breakdown

  • DBakes Rank: Lance Corporal on 26th Oct 2008

    I disagree with this review because... the AA are advertised as brokers and also state which insurer your being placed with when you take out the policy.