River Island www.riverisland.com Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 25 ratings and 27 reviews

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emmabryce's Review of River Island www.riverisland.com

28th Mar 2008

Overall Rating

0.5 stars
  • Value for money
    1.5 stars
  • Customer service
    Poor
  • Quality of website
    2.5 stars
  • Goods purchased & cost
    220
  • Delivery
    Still waiting

I placed an order 3 weeks ago, spent over £200 and paid extra for 48hr delivery and guess what? Still no clothes! I am very disappointed after numerous phone calls to their customer service people and email after email. They resonded after a week stating the courier company delivered my parcels in my porch. I don't have a porch! No card was put through either so I either have neighbours as theives, a porch at the front I've been unaware of or maybe River Island's delivery system is poor. It's not the first time this has happned to me, my last order took 7 days to arrive which for a home delivery network is extremely poor. Humm, I like Miss Selfridge shopping online anyway, always arrives the next day!

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