thomas cook review

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Average Ratings
Customer Service3.1/10 Based on 55 ratings
Value for Money3.9/10
Reviewer Rating3.3/10
Overall Rating3.5/10 Based on 111 ratings

View Last 6 Months Only

29% Recommended28 out of 98 Reviews

Review of Thomas Cook

By sylviaboyd on 28th Mar 2008

sylviaboyd's Ratings
Have you booked through this tour operator before?No
Customer Service0/10
Value for money2/10
Overall value0/10
no sylviaboyd's recommendation

Good Points

None

Bad Points

Worst Customer service I have ever experienced in my life.

General Comments

Booked a holiday 7 months in advance to Egypt and were told 2 days before we flew out they had changed our accommodation. We were given no alternative and told to like it or lump it. The hotel they put us in was disgusting and in the middle of nowhere and not a patch on the 5 star that I had booked and paid for. On returning we have sent several complaint letters, emails and made several phone calls, none of which have been replied to. They are the worst Customer service team I have ever came across and I will never travel with them again.

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1 Comment on Review by sylviaboyd for Thomas Cook

  1. sophiec on 31st Mar 2008

    Thomas Cook have also changed our hotel to what I class as a lower grade hotel. We would not have found this out unless I had kept on at them, they insisted that I was still staying at the hotel we originally booked. I have constantly sent letters and emails to them, but they are ignoring them all. NEVER again will I travel with this company.



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