Philips DTR-220 Review

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Philips DTR-220
2.7 stars
Average rating for this product is: 2.7 out of 5

From 2 ratings and 16 reviews

Thumb down 44% of users recommend this product

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freddy123456's Review of Philips DTR-220 Freeview Box

28th Mar 2008

Overall Rating

0.5 stars
  • Value for money
    2.5 stars
  • Features
    2 stars
  • Time DVB Owned
    Between 1 - 4 Weeks
  • Ease of Use
    3.5 stars
Good Points

Its looks relatively stylish and discreet, apart from that there are none


Bad Points

The picture and sound quality is appauling, often films or programmes wouldn't match (the lip sync was completely out of timing). Often the Phillips box would overheat and become really slow, I'd press a button and it would take about 20 seconds to react. It stopped working completely after about 3 weeks, I tried everything from re-booting the system, to fixing the aerial, checking the connections, using it with other Tv,s until I was finally fed up and called the Phillips customer service helpline.


General Comments

The Phillips customer helpline were utterly useless, not only did the individual know less about the product than I did, but they tried telling me to perform the most basic of tasks that I'd tried hundreds of times!
To add to my frustration it took them over a week to sort out my details for an exchange, by this time I asked for a full refund, which I did eventually receive.
A friend of mine has had a similar problem and has ended up sending his back for a new one aswell.
My advice is not to purchase this product as it is useless at the best of times, and the hassle of exchanging / returning your goods is just not worth it!!!!!

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