Citibank Review

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Average rating for this product is: 1.2 out of 5

From 0 ratings and 16 reviews

19% of users recommend this product

Guest's Review of Citibank

28th Mar 2008

Overall Rating

Telephone Banking
Local Branch

Customer Service
Internet Banking
Cash Point Facility

Good Points

Opening hours

Bad Points

Discriminating to expat spouse (you cannot take care of financial business in name of your partner). Sudden blocking of access to online services. Clumsy procedures to do money transfers. Signatures are handled very picky (gives you problems if you request new transfer accounts).

General Comments

Don't choose this bank if you are expat in Japan because you speak English. It is better to refer to a Japanese bank. The service is extremely complicated, many passwords and passcodes (that are blocked occasionally at internet) and discriminating to the expat-spouse (you cannot take care of financial tasks in name of your working partner). Completely different from European service that we are used to.

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