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Picture courtesy of Ross G.
| Ease of use | 3.3/10   |
|---|---|
| Customer Service | 1.9/10 |
| Reviewer Rating | 2.2/10 |
| Overall Rating | 2/10 |
By Guest. on 28th Mar 2008
| Customer Service | 0/10 |
|---|---|
| Overall value | 0/10 |
 Guest.'s recommendation | |
Their team can be polite but still INCOMPETENT
WHERE SHALL I START!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I hadn't used my barclays account for a number of years. Went in on 13Feb. Changed my address details after going back 3 times 1st time to be told can't change with out id. Fair enough, came back 1hr later same person says i can't change it now you have make an appointment. Next available appointment was 1 week away. Kicked off and got it changed there and then. Ordered debit card cheque book and paying in book received cheque and paying in book within 6 days pretty good. Since then it has been 6 weeks after numerous requests I have received 5 cards BUT NOT debit cards authentication cards!!!!!!!!! even though I specifically make it clear that i need a debit card. Made it that clear I made person on phone tell me word by word 'I AM ORDERING YOUR DEBIT CARD RIGHT NOW' STILL no joy, was put through to customer liaison manager Today was told NO such department. Rang Head office Guess what we are looking into it for you!!! I been really patient 1st formal complaint I only put in 1 week ago. 5 weeks after requesting a card. ANYBODY WAS TO ASK ME I WHERE 2 open an account i would PAY them not to go to Barclays. You can open a savings account on phone in 8mins but in branch you have to make an appointment for next week for 30 mins is an absolute joke. Am so glad i have got majority of funds with a different bank. THIS not resolved soon CLOSING IT DOWN AND ADVISE EVERYBODY ELSE TO.
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