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| Customer service | 1.3/10   |
|---|---|
| Value for Money | 2.5/10 |
| Reviewer Rating | 1.5/10 |
| Overall Rating | 1.9/10 |
By Guest. on 27th Mar 2008
| Customer service | 0/10 |
|---|---|
| Banked with company | 1 year and over |
| Value for money | 3/10 |
| Overall value | 1/10 |
 Guest.'s recommendation | |
Free Banking
Horrendous customer service
Managers unavailable
Long waiting times on phone calls
Lack of communication
Giving incorrect information
Unable to use branches to carry out business banking
We have all our accounts with Abbey including mortgage, two business and two current accounts. Both the business and personal side have seriously let us down.
Business banking took over a month to get a new debit card to us and we were unable to use our business account for that period of time.
Complete lack of customer service and inability to relay correct information.
We are moving all our business from Abbey after 20 years with them.
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