Abbey Mini Cash ISA Review

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veitchm's Review of Abbey Mini Cash ISA

26th Mar 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer Service
    0 stars
Good Points

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Bad Points

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General Comments

I recently tried to open a Direct ISA with Abbey. Everthing seemed to be going swimmingly until this morning when I received a letter from them saying I was yet to return my application form and supporting documentation - despite the fact I had returned these documents two weeks earlier.

After a 50 minute phone call (from a mobile) and 5 service teams later I was still no closer to finding out what had happened. Totally frustrated, I went into a local branch where the remarkably unhelpful staff said there was nothing they could do as I had tried to open the account over the telephone. I demanded to use their phone to clear up this mess only to be told by another service team to ignore the letter I had received today as it was 'rubbish' and they were 'pretty sure they had received my application form' (their words)! but there was a considerable application backlog at present!!!

This poor service does not fill me with confidence that Abbey is component in looking after my money and so I have stopped the application. My advice - don't get an account with abbey!

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LenderAccountDescriptionInterestAEROverdraft  
Overdraft LimitOverdraft Rate
NatWeste-ISAAvailable to existing Natwest Customers Only. The longer you save the more you can earn, save up to £3,600 in a tax year. See site for details.Monthly2.00%N/A
AbbeyDirect ISASave from just £1 to receive 2.00 AER (variable) tax free.Annually2.00%N/A
NatWestCash ISAAvailable to existing Natwest customers only. Transfer your previous years ISA's into this great cash ISA. Earn up to 2.0% AER tax free.Monthly2.00%N/A