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- veitchm's review
| Customer Service | 2.3/10   |
|---|---|
| Value for Money | 2.9/10 |
| Reviewer Rating | 1.7/10 |
| Overall Rating | 1.5/10 |
By veitchm on 26th Mar 2008
| Customer Service | 0/10 |
|---|---|
| Value for money | 0/10 |
| Overall value | 0/10 |
 veitchm's recommendation | |
Not At All....
Where to start....
I recently tried to open a Direct ISA with Abbey. Everthing seemed to be going swimmingly until this morning when I received a letter from them saying I was yet to return my application form and supporting documentation - despite the fact I had returned these documents two weeks earlier.
After a 50 minute phone call (from a mobile) and 5 service teams later I was still no closer to finding out what had happened. Totally frustrated, I went into a local branch where the remarkably unhelpful staff said there was nothing they could do as I had tried to open the account over the telephone. I demanded to use their phone to clear up this mess only to be told by another service team to ignore the letter I had received today as it was 'rubbish' and they were 'pretty sure they had received my application form' (their words)! but there was a considerable application backlog at present!!!
This poor service does not fill me with confidence that Abbey is component in looking after my money and so I have stopped the application. My advice - don't get an account with abbey!
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