Santander Cash ISA Review

“I recently tried to open a Direct ISA with Abbey....”

Written on: 26/03/2008 by veitchm

Good Points
Not At All....

Bad Points
Where to start....

General Comments
I recently tried to open a Direct ISA with Abbey. Everthing seemed to be going swimmingly until this morning when I received a letter from them saying I was yet to return my application form and supporting documentation - despite the fact I had returned these documents two weeks earlier.



After a 50 minute phone call (from a mobile) and 5 service teams later I was still no closer to finding out what had happened. Totally frustrated, I went into a local branch where the remarkably unhelpful staff said there was nothing they could do as I had tried to open the account over the telephone. I demanded to use their phone to clear up this mess only to be told by another service team to ignore the letter I had received today as it was 'rubbish' and they were 'pretty sure they had received my application form' (their words)! but there was a considerable application backlog at present!!!



This poor service does not fill me with confidence that Abbey is component in looking after my money and so I have stopped the application. My advice - don't get an account with abbey!