nationwide crash repair centre review

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Average Ratings
Value for Money3.6/10
Reviewer Rating3.8/10
Overall Rating4.1/10 Based on 19 ratings
39% Recommended7 out of 18 Reviews

Review of Nationwide crash repair centre

By Kirstylouise2004 Rank: Lance Corporal on 26th Mar 2008

Kirstylouise2004's Ratings
What city and county/state is the company based inAshton
Value for money0/10
Overall value0/10
no Kirstylouise2004's recommendation

Good Points

NONE!!!

Bad Points

my car had only gone in with a tint bent in the top of the door frame and left the garage with a broken gear box.
When I got to the garage to pick up my car, I tried reversing off their drive only to find that I was going forwards!
I had a phone call from my insurance company who told me that the garage would not accept responsibility, even though the manager from the garage was the one who picked it up from my house and REVERSED it off my drive to get onto the tow truck.

General Comments

My car was taken into the Nationwide garage after somebody attempted to break into my car (the thieves had just pulled the top of the door back before my alarm sent them running). My insurance company arrange for my car to be taken to Nationwide and after 2 weeks it still wasn't fixed and still no courtesy car. In the end my car was written off (all for a door!) so I bought my car back and went off to the Nationwide garage to pick up my car. When I got there I tried to reverse off their drive only to find that instead of reversing, my car was going forward, bad sign. I asked one of the men in the garage to come and help and he had a quick look under the bonnet and sprayed a bit of something and told me it was working again, off I go again and the same thing happens. In the end I asked this guy if he could ask somebody else to take a look as this spray, whatever it was, was clearly not working. He told me nobody could help! In the end I asked to see a manager, who wasn't there. I explained that my car had only come in with a tint bent in the top of the door frame and was leaving the garage with a broken gear box. They said if I wanted to leave it at the garage for the night while I sorted it out with my insurance company then it would cost me, so off I went doing 20mph down the motorway, not getting past 2nd gear. A few days later I had a phone call from my insurance company who told me that the garage would not accept responsibility. I told my insurance company I would repair the damage privately and it turned out that the gear linkage in my car was snapped. I would never ever use Nationwide ever again.

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2 Comments on Review by Kirstylouise2004 for Nationwide crash repair centre

  1. moos29 on 23rd Apr 2008

    With reference to Kirstylouise's comments: What a load of rubbish and i think she is looking for a scape goat for her car breaking down. How would a gear linkage break from a car being sat around - did she check the mileage? chances are there was no more than .2 of a mile from maybe loading and unloading the car and parking it in a yard. I think this is coincidence (and a bit of common sense would have realised that) - if there was a lot of miles then she would have taken them to court and won so obviously there wasnt! As for the manager picking the car up??!!!?? I dont think so, the manager of the branch does not go driving round in the trucks picking up cars, if a driver did happen to be off for some reason an agency driver would have been hired. One last thing - if the car was classed as a write off thats up to the ins company not the garage, its not their fault the car is worth nothing, is obviously not as a small repair on the door wouldnt have written it off, the age of vehicle is also more evidence of why the gears are broke!!! Sounds like sour grapes!

  2. Kirstylouise2004 Rank: Lance Corporal on 23rd May 2008

    moos29 i know what happened (seeing as thought it was my car and all) i am in no way looking for a scapegoat, i'm simply leaving a review on a review website, no harm in that is there???

    The car DID come out of the nationwide garage with a broken gear linkage, and i have witnesses who can prove that the manager reversed it off my drive (he also admitted he did as well) he said it may have been possible that the gear linkage was broken on the tow truck, and my insurance company also backed this up.

    The garage claimed they had to repair the door, spraypaint the door and also the car, which was why the repairs ended up costing that must and ultimately my car was written off.

    I never have blamed the garage for writing my car off, so i don't really know where you have got that from. I am blaming the garage for the broken gear linkage.



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