Samui Holiday Homes, Villa Malee- Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

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twomunsters's Review of Samui Holiday Homes, Villa Malee- Thailand

26th Mar 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Board Basis
    All inclusive
  • Accommodation
    0 stars
  • Food
    0 stars
  • Location
    0 stars
  • Date of stay
    03/08
  • Tour Operator
    www.samuiholidayhomes.com
  • Customer Service
    0 stars
  • Resort
    0 stars
Good Points

No good points to mention


Bad Points

Everything! The Villa was dirty, there was construction all around, no privacy, it was smelly, no shops close by or restaurants. Bathrooms filthy, drains blocked in showers. Kitchen greasy, microwave had splattered food inside it. Glassware cracked and dirty.


General Comments

We have been to Koh Samui many times and wanted to try staying in a villa. We worked hard for this holiday and paid 6 thousand dollars in full, 30 days prior to our arrival as requested by this company. We paid for an early check in, but they were put out when we arrived at 10am. They had not finished setting up and asked us not to go upstairs. The first thing we noticed was a bad smell and the stained furniture, the couch was filthy. All the blinds were shut and once opened revealed no garden as advertised but blue tarps draped over where there had been a landslide, it looked bad. Nothing had been cleaned, everything was dusty, the showers looked like they had not been cleaned. The taps had toothpaste on them. The smell came from the blocked drains in the shower and was so bad we couldn't use one of them, so tried the other shower to discover it too was blocked and the water would gather at the bottom. After 10 hours on a plane this is where we find ourselves, unable to shower, feeling dirtier than when we arrived! We left and booked ourselves into a nice resort in Chaweng, it was such a relief to be able to have a shower and feel fresh. We emailed the property managers of the villa and explained the situation, we also sent photos of the dirty furniture etc. We had paid a lot of money to stay in a clean fully functional villa and they had provided a villa with two showers that couldn't be used. At least two days scrubbing was needed to get that place clean and we were not prepared to do that, we were paying nearly $600 a night! But they told us the villa was immaculate and all was in tip top condition, what an insult. Needless to say we did not get a refund and lost 6 grand. The villa looked fantastic on their web site but was completely different in reality. There was no garden outlook, there was no beautiful rooftop bbq area, the furniture was dirty and you have a lovely view of construction sites! They will keep your money regardless of the poor accommodation they provide. So take care and good luck!

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