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| Ease Of Navigation | 6.3/10 |
|---|---|
| Value for Money | 3/10 |
| Reviewer Rating | 3/10 |
| Overall Rating | 2.6/10 |
By Guest. on 26th Mar 2008
| Ease Of Navigation | 7/10 |
|---|---|
| Value for money | 0/10 |
| Overall value | 3/10 |
| | |
Technical glitches in website, and they ignored me instead of resolving issues when they've made a mistake.
Due to a technical glitch with their site I ended up double-booked into hostels on the same night. Hostels.com charged my card for a booking that I was told by the hostel wasn't valid, and then ignored my emails trying to get a refund. I wouldn't use them again - shame for them really, as I'm on a long trip round the world booking hostels regularly...

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