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| Customer Service | 9.9/10   |
|---|---|
| Quality of website | 9.2/10 |
| Value for Money | 9.4/10 |
| Reviewer Rating | 8.8/10 |
| Overall Rating | 8.9/10 |
By Guest. on 25th Mar 2008
| Goods purchased & cost | Camera - $800 |
|---|---|
| Customer service | Not supplied |
| Delivery | Still waiting |
| Quality of website | 8/10 |
| Value for money | 5/10 |
| Overall value | 1/10 |
 Guest.'s recommendation | |
Order confirmed in stock and order acknowledged within 2 minutes of placing send!
Charged my credit card the next day! But they did not ship the order. Spent the next 4 weeks trying to get my money returned as the camera was out of stock and not shipped! After 3 turns through the old 45 minute telephone hold queue, and being hung up on once, and receiving an e-mail confirmation that my card was refunded. I was able to speak with a manager who told me of a computer glitch. I will say that he did seem sincerely concerned when I told him my story and offered me a complimentary gift for my troubles ($20 value). But I found the entire experience hard to believe. I received an e-mail from this outfit confirming a refund that never happened.
The sales staff oversold "I was told I needed a top end SD card (where there mark-up is) that was not needed. I was talked into a $85 SD card that I never needed" I guess this is my own fault, but I feel sales staff were quite misleading!
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