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- cwt6's review
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| Customer Service | 1.3/10   |
|---|---|
| Value for Money | 2.5/10 |
| Reviewer Rating | 1.5/10 |
| Overall Rating | 1.6/10 |
By cwt6 on 25th Mar 2008
| Have you booked through this tour operator before? | No |
|---|---|
| Customer Service | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 cwt6's recommendation | |
Good prices - until you try to actually receive the product you paid for.
Customer service
attitude
I bought two tickets for Orlando in January. Expedia immediately charged my card for over $1200. Easter weekend I got an email saying United had "changed my itinerary". The change, as I listened to an automated itinerary, was, we were now booked at 8.30am out of Orlando to fly to Denver; and at the same moment, we were booked to fly 8.30am out of Denver to Vancouver! I called Expedia and they said they did not screw up - Frontier did. They called United (while I was on hold for ages) United said since it wasn't their screw-up (EVEN THOUGH UNITED's NAME IS ALL OVER MY VISA INVOICE and EMAIL) United would only put us on a flight home if we paid them more money. Because I felt this was wrong, I asked, in shock, why Frontier wouldn't take care of us, get us home. The Expedia agent warned me that I would be waiting on hold for a long time if I expected him to get through to Frontier and that there were no more Frontier flights that day. I asked him to please try. After two hours and 15 minutes holding on calls to Expedia with only ridiculous suggestions of 'options' (like one agent: "why are you upset? just keep contacting Frontier yourself and see if they put more planes on. You don't even travel for 6 months.") Fortunately, I learned that I could contact Expedia through my Visa card company. I have done this and now am starting over booking my Florida vacation. I would NEVER FLY EXPEDIA, FRONTIER or UNITED again.
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