Madmicky109's Review of uSwitch www.uswitch.com
25th Mar 2008
Overall Rating
None in my opinion.
Bad Points
I was on hold for hours, then when I got through it was someone else I need to speak to.
General Comments
Well after changing my mind about switching phone company's through uswitch which i did on the 22/3/08 I tried to cancel this the next day , I sent email after email with no reply, today 25/3/08 I spent a hour on the phone on hold and when I got through this is what they said: I'm sorry sir but I'm not the person who deals with this ,this person sits near me and if you give me your details and number they will ring you back, but i said this needs dealing with now will they ring me soon ,i cant promise that they will phone you immediately sir, so i waited and waited and waited and nothing so i phoned them again at 2pm today its now 3.30pm and im still on hold , i contacted the company who i was going to change to and they haven't received the order yet and say that i should cancel with uswitch as i will incur cost if i cancel with them when it goes through. Finally they answer as I type this, I asked if it was canceled they say its in the cancellation Q i asked if i would receive an email to confirm this and was told no i will not if any thing goes wrong with this process. They will be in touch matter . Customer service at Uswitch is poor, very poor.
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