Le Creuset Cookware Review

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Le Creuset Cookware
2.5 stars
Average rating for this product is: 2.5 out of 5

From 1 rating and 7 reviews

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qualitycontrol's Review of Le Creuset Cookware

25th Mar 2008

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Last a lifetime?


Bad Points

Customer service.


General Comments

I have been using Le Creuset pans for over 20 years.
I recently had a problem with the non stick flaking off.
I contacted customer services by letter. There response was to telephone me and tell me it was my fault for having the light too high!
It also cost £9.95 to send it too them for them to inspect.
I did eventually get the postage back from them.
In future I will buy from Marks & Spencers, at least you know you have a superb customer service there.

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Members' Comments onqualitycontrol's Review

  • Le Creuset UK on 30th May 2008

    Note from the Manufacturers: We are sorry that you feel this way about Le Creuset Customer Service. To explain further, there is no Lifetime Guarantee on Le Creuset frying pans; the guarantee on frying pans and omelette pans is 10 years, because of the non-stick coating. The 10-year Guarantee covers manufacturer and material fault, not accidental damage or wear and tear.

    One of the benefits of using cast iron as a material for cooking is due to the heat retention qualities. It is essential, therefore, to use only low to medium heat at all times, so that the build up in temperature in the pan will not become so great as to be detrimental to the coating.

    As the pan heats up and cools down it will expand and contract. The non-stick coating (and indeed the cast iron) is designed to cope with some movement, but if the temperature within the pan has built up in excess of the recommendation, then the non-stick layer will become brittle. The coating may then split and tear and will appear scorched. A key sign of excess temperature is when the external enamel develops a series of €˜hair-line € cracks around the base.

    As we have no way of knowing how a customer uses the pans, we always give them the opportunity of sending the pan in for an inspection. We will then inspect it, if we have a telephone number we will contact the consumer and discuss it with them or we send a letter out with our findings, offering solutions and advice.

    For more information with regards to the Care & Use of Le Creuset products please contact the Helpline 0800 37 37 92 or go to www.lecreuset.co.uk