La Redoute Review

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La Redoute
2.2 stars
Average rating for this product is: 2.2 out of 5

From 3 ratings and 34 reviews

Thumb down 44% of users recommend this product

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Guest's Review of La Redoute

Overall Rating

0 stars
  • Value for money
    0.5 stars
Good Points

Struggling to think of any.


Bad Points

Discount codes not applied, free gifts never received, customer service atrocious.


General Comments

I ordered some clothes via an order form that came with the La Redoute catalogue. The clothes arrived and were lovely. The free gift - a luggage set - did not. I also noticed that the delivery note didn't day anything of the free delivery or discount that was promised, so I contacted customer service. They responded by asking for the code, which unfortunately I couldn't give them, as I had posted the order form to them - they had obviously received it, or they wouldn't have been able to process my order and send me £120 of clothes. I replied stating this. No response, I chased up, 3 times, no response.
I will be closing my account and spending nothing further with this company. The customer service team don't seem to be bothered to reply, so I shall take my business elsewhere.


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