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- AA Breakdown Cover
- Guest.'s review
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Picture courtesy of John76.
| Speed of response | 4.5/10   |
|---|---|
| Customer service | 3.6/10 |
| Value for Money | 3.3/10 |
| Reviewer Rating | 3.6/10 |
| Overall Rating | 3.9/10 |
By Guest. on 22nd Mar 2008
| Speed of response | 9/10 |
|---|---|
| Customer service | 8/10 |
| Value for money | 5/10 |
| Overall value | 8/10 |
 Guest.'s recommendation | |
Very quick response and the guy went out of his way to fix my car.
None
I broke down near the end of a 2 hour journey, just a few miles or so from my destination. I called the AA and the lady on the phone didn't seem to understand which road I was on, although I couldnt have been clearer, so I was a bit concerned he wouldn't find me. She said he would be there within the hour (standard response I think) but the guy actually only took 15 mins as he was nearby and I received regular text messages to update me. Although it was only about 4pm it was getting dark and I was on my own so this was appreciated. He managed to temporarily fix the problem and as I was near to Bournemouth he followed me to the local Halfords to get the right part. Unfortunatey they didnt have what I needed so he followed me to the hotel I was staying at and then drove to the AA supplier and returned an hour later and replaced the part. All in all a good service, I suspect some other people may have just left me to get the right part myself the next day but he seemed happy enough to go and get the part and bring it back. Its a shame that their renewal prices are so high. Due to the cost I will be using another company this year but not becuase of the service.
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