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- Panasonic SC-HT520
- candl05's review
Have a picture of Panasonic SC-HT520 DVD Home Cinema System?, please send it to us.
Picture courtesy of mehmet.
| Image Quality | 3.7/10   |
|---|---|
| Sound Quality | 3/10 |
| Ease of Set Up | 4.3/10 |
| Ease of Use | 2.3/10 |
| Value for Money | 2.3/10 |
| Reviewer Rating | 3/10 |
| Overall Rating | 3.7/10 |
By candl05 on 21st Mar 2008
| Time Home Cinema System Owned | 6 - 12 Months |
|---|---|
| Number of Speakers | Please select |
| Image Quality | 1/10 |
| Sound Quality | 1/10 |
| Ease of Set Up | 6/10 |
| Ease of Use | 1/10 |
| Value for money | 0/10 |
| Overall value | 1/10 |
 candl05's recommendation | |
Unit was easy to hook up and worked fairly well, when it worked
The unit died after 11 months of ownership. Panasonic will not replace the unit because they do not have a replacement. The service center will not fix the unit due to the cost.
I received the Panasonic SC-HT520 Home Theatre system for Christmas 2006. The unit was purchased 11/28/2006. With in 11 months the unit stopped working. I called Panasonic and found the local Authorized service center is 45 min away from my house. I am a single mom and work 2 jobs, the first Sat I had off to bring the unit to the repair center was 12/08/2006. Ten days after the receipt expired.
It is now 03/21/2008. Four months since I dropped off my Home Theatre system and it still sits at the authorized service center, who refuses to fix the unit due to cost. The center will not give Panasonic a detailed estimate of repair cost.
I have called Panasonic many times. Sometimes I have had to call through 5 times in 1 day just to speak with the Supervisor handling my case. Today I spoke with Leo. He would not give me his last name nor would he let me speak to his supervisor or manager. Leo explained Panasonic can not help me. The unit is out of warranty and they are still waiting for the detailed estimate of repair. Panasonic did offer me a 20% off discount to a purchase of a new unit. Which just didn't seem fair considering.
My review and suggestion to all consumers considering a purchase of a Panasonic unit of any kind should not consider Panasonic. Please learn from my terrible experience.
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