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Picture courtesy of Ross G.
| Ease of use | 3.3/10   |
|---|---|
| Customer Service | 1.9/10 |
| Reviewer Rating | 2.2/10 |
| Overall Rating | 2/10 |
By marta2 on 21st Mar 2008
| Ease of use | 0/10 |
|---|---|
| Customer Service | 0/10 |
| Overall value | 0/10 |
 marta2's recommendation | |
None.
Extremely poor customer service. Few branches open on Saturdays.
I'm abroad at the moment and can't use my Connect card at any ATMs. No-one knows why. When I called the customer service, I was told it was due to 'an external link' problem and they basically didn't care. I tried some 30 ATMs in different banks and I'm left here, having no access to my money. This is not the first something like this happens. When they decided to exchange my card for a Connect, I had to wait over 2 months to receive it! They wanted to send it via signed for delivery between 9 am - 5 pm Mon to Fri, so basically the time when I was at work. I asked them to send it to my office - it was not possible. I wanted to pick it up from my local branch - no way. In the meantime they cancelled my previous card so whenever I needed money, I had to go to the bank and take cash.
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