Barclays Current Account Review

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Barclays Current Account
0.9 stars
Average rating for this product is: 0.9 out of 5

From 2 ratings and 21 reviews

Thumb down 14% of users recommend this product

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marta2's Review of Barclays Current Account

Overall Rating

0 stars
  • Customer Service
    0 stars
  • Ease of use
    0 stars
Good Points

None.


Bad Points

Extremely poor customer service. Few branches open on Saturdays.


General Comments

I'm abroad at the moment and can't use my Connect card at any ATMs. No-one knows why. When I called the customer service, I was told it was due to 'an external link' problem and they basically didn't care. I tried some 30 ATMs in different banks and I'm left here, having no access to my money. This is not the first something like this happens. When they decided to exchange my card for a Connect, I had to wait over 2 months to receive it! They wanted to send it via signed for delivery between 9 am - 5 pm Mon to Fri, so basically the time when I was at work. I asked them to send it to my office - it was not possible. I wanted to pick it up from my local branch - no way. In the meantime they cancelled my previous card so whenever I needed money, I had to go to the bank and take cash.


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