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- Local Rate's review
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| Content | 2.1/10   |
|---|---|
| Reliability | 2.2/10 |
| Customer Service | 1.6/10 |
| Speed Consistency | 2/10 |
| Value for Money | 1.9/10 |
| Reviewer Rating | 1.8/10 |
| Overall Rating | 2.2/10 |
By Local Rate on 21st Mar 2008
| Reliability | 6/10 |
|---|---|
| Customer Service | 3/10 |
| Speed Consistency | 1/10 |
| Value for money | 3/10 |
| Overall value | 3/10 |
 Local Rate's recommendation | |
When it works the speed is quite good.
Speed is inconsistent in my experience.
Technical Support is on average poor with the agents support getting less and less as management demand higher througout of calls rather than fixing of problems in my opinion.
This service is fine as long as you do not have a problem. Virgin Media is interested in profit before the happiness of customers and staff - which is a self defeating stance as far as I am concerned therefore I do not recommend this internet broadband.
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