zeenext www.zeeenext.com review

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By pradeepkumarsb on 21st Mar 2008

pradeepkumarsb's Ratings

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pradeepkumarsb's recommendation

Good Points

None as far as I am concerned

Bad Points

Many in my opinion

General Comments

Zeenext is the Costliest internet service provider I have used. I have taken the Zeenext internet connection and have suffered a lot in my opinion. It's a pre-paid service and you need to charge the subscription every month like how you charge your mobile pre-paid subscription. In my experience I lost connection most of the time and the downtime is never less than 24 hours as far as I am concerned from my experience. Sometimes it has gone up to 72 hours. There are no pros that I have seen with this connection so far for me.

1) Initial connection and installation are the highest compared to any other service provider in India as far as I am aware. They take a cable installation charge of Rs.2000 which is not refundable. And if you renting a modem they take a refundable deposit of Rs.1500 in my experience. That comes to around Rs.3500 Initial charges. Apart from this they charge you the modem rent of Rs.150 per month for me. If you take an Airtel or BSNL, the installation charges are maximum Rs.1000 or even less if you are taking it through some offer as far as I am aware.

2) Charges for the service per month are highest compared to any other internet service provider. You need to re-charge the subscription every month like the same way you charge your mobile phone subscription. For instance they charge you Rs.1272 per month for 256kbps connection. But for me this is not worth it because the service was out as far as I am concerned atleast 3-4 times a week. In rainy seasons it is even more.

3) After being with Zeenext I feel they have the cheap quality devices for the service infrastructure as the customer care representative always say that the device is not working or the power to the device is not working. Most of the times the cable is cut. You cannot use voice over this cable as the quality of the cable is very bad. If you think of the Airtel or BSNL infrastructure, they have a very high quality and advanced infrastructure when I was with them. Airtel and BSNL have their presence throughout India and they keep on upgrading their infrastructure and services they provide as far as I am concerned.

4) The service is out most of the times. If you are working in software domain, and using the internet connection for accessing your office network, then I do not recommend Zeenext connection. I am working in software domain and I have repented many times for taking zeenext internet service. Most of the times whenever I had some important office work the service is out. I hope you can understand the frustration then. If you are not in the software domain, but using the service say for some business still the service outage can be disastrous to your business.

5) The customer service in my experience was unhelpful. Whenever I called the customer care, I was always greeted with a pre-recorded voice message asking to leave the message and they will get back in my experience. It was very rare that I could speak to the customer care as soon as I called up as far as I am concerned. Moreover the customer care representatives lack good communication skills in my opinion.

6) Whenever the service is out, there was a lot of delay in getting back the connection as far as I am concerned. I feel their processes are not well organized. For instance once the customer care told me there is a fibre cut and they are working on it. It was more than 24 hours that the fiber has been cut and they are working on it as far as I am aware. He even told me that the issue has been escalated. You can imagine that if the escalated issue takes more than 24 hours, how many hours it would take if the issue is not escalated.

7) I felt the need to re-charge the subscription at the end of 29 days, means on 30th day. Because as far as I am aware if I did not do it then my internet connection would of been terminated? Suppose if you re-charge the service on 31st day, and say you have taken 5GB/256Kbps connection and you have used say only 1 GB previous month, then the remaining 4GB will not be carry-forwarded in my experience.


If you are thinking of taking internet service in any city of India, then I recommend the DSL connection. The order of preference would be Airtel and BSNL. Airtel does not have their presence in every part of the city, but BSNL does have. BSNL will take 1-3 months time frame to get the connection but the wait-time is worth. If you still take the Zeenext internet service connection, then as far as I am concerned you may have an experience like mine.

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