Written on: 21/03/2008
Initially helpful customer service
Customer Service give erroneous information - then refer to the small print
I rang Next and ordered some curtains on line having made previous enquiries about their delivery. I was told on 2 occasions that delivery would be made the next day.
I duly waited in and finally rang at 7 p.m. only to be told they were sorry but that was not always the case despite their original assurances of next day delivery.
As a result I have been told that delivery may take place within the next couple of days.
My advice is don't ask for delivery to your door unless you are willing to wait in for delivery indefinitely!
As rated by real users
" Useless company no stock always losing orders " Read More
" Zara website customer service " Read More
" Fantastic " Read More
" Excellent Customer Service! " Read More
Written by NinaW
" Goodbye and good riddance, you scoundrels! " Read More
Written by Professor_Popkiss