Next www.next.co.uk Review

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2 stars
Average rating for this product is: 2 out of 5

From 14 ratings and 27 reviews

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Guest's Review of Next www.next.co.uk

21st Mar 2008

Overall Rating

0.5 stars
  • Value for money
    0 stars
  • Customer service
    Poor
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    curtains £335
  • Delivery
    Still waiting
Good Points

Initially helpful customer service


Bad Points

Customer Service give erroneous information - then refer to the small print


General Comments

I rang Next and ordered some curtains on line having made previous enquiries about their delivery. I was told on 2 occasions that delivery would be made the next day.

I duly waited in and finally rang at 7 p.m. only to be told they were sorry but that was not always the case despite their original assurances of next day delivery.

As a result I have been told that delivery may take place within the next couple of days.

My advice is don't ask for delivery to your door unless you are willing to wait in for delivery indefinitely!

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